According to the provisions of OUG 34/2014 on consumer protection when concluding and executing distance contracts: “The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 working days of receiving his product , in the case of services, from the conclusion of the contract ”.
The direct costs of returning the products are borne by the buyer. He will not pay for the transport if he receives a product with a manufacturing defect or a wrong product, and the return will be organized by AriaMargo.
To exercise the right to return any of the ordered products, you must contact us at email@example.com with the following information: Name, order number, order date, ordered product, the reason for the return and the bank account in which you want the transfer to be made.
If you want to change the product with another color / size / model, please contact us in advance by email at firstname.lastname@example.org where you will specify very clearly the name, order number and the product you want to exchange. You can choose a different model from the one initially ordered, with the payment of any price differences by you or their refund by us.
The product you want to change must be sent to us by a courier requested by you (except for Romanian Post).
Any product you return must not be worn or damaged. The product must be accompanied by all original labels and packaging (law 249/2015, art. 16 (8)). Please use a protective package for shipment, if possible the original one. The product is not received if it is scratched, damaged, if it does not have the labels intact or if it is missing from the accessories. Worn products with traces of wear are not accepted as a return.
If you do not want to change the product, but it is a simple return, we will return the value of the returned product by bank transfer to the IBAN account specified by you in the e-mail sent with your request. The refund period of the value of the returned product will be made in maximum 14 calendar days from when the returned product arrived at the address specified above.
We do not receive returned packages with cash on delivery. We only receive parcels for product exchange or return whose transport payment was made by the shipper (customer).
Made-to-order items cannot be returned or exchanged.